Policy & Transaction Guidelines
MainTown Realty is committed to providing a trusted, transparent, and structured housing experience for all users.
1. Verification Policy
All properties and participants on MainTown go through a structured verification process (documents, identity and property checks) to reduce fraud and ensure credibility.
2. Payment Policy
- Payments are only made after proper verification and confirmation
- Payments are processed through licensed payment partners and go directly to the landlord or seller. MainTown does not hold your funds
- All fees are shown before you commit
- MainTown Realty does not support unverified or off-platform transactions
3. Refund Policy
Refund eligibility depends on:
- Stage of transaction
- Nature of agreement
- Verification outcome
Clear refund terms will be communicated before any payment is made.
4. Property Matching Policy
Every property on MainTown is verified before it is shown to you. We do not publish unverified listings.
5. Partner & Agent Policy
All agents, landlords, and service providers within our network are expected to operate under:
- Transparency
- Professional conduct
- Verified engagement
6. User Responsibility
Users are expected to:
- Provide accurate information
- Follow the guided process
- Avoid engaging in unofficial transactions outside the system
7. Transparency Commitment
We aim to ensure that:
- Every step is clear
- Every transaction is traceable
- Every interaction builds trust
We exist to remove uncertainty.
Full terms are shown in the app when you sign up.
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